FAQ'S

FREQUENTLY ASKED QUESTIONS

CAN I SEE SOME SIGNS YOU'VE RECENTLY MADE?

Of course you can! Check out our Instagram for our latest signs!  

https://www.instagram.com/fomolighting/

ARE LED NEON SIGNS PRONE TO BREAKAGES? WHAT ARE THEY MADE OF?

Our LED Neon is made from proprietary PVC molding technology, most signs deliver with high quality acrylic as backing.

Our neon signs produce relatively no heat, unbreakable, energy-efficient, and least expensive compared to traditional glass tube neon.They are much stronger than traditional neon signs.

CAN I USE YOUR NEON SIGNS OUTDOORS?

Yes, we can produce waterproof versions for outdoors events and outdoor permanent installation. This option is available through our custom sign product or custom sign form.

WHAT IS THE TYPICAL TURN AROUND TIME FOR CUSTOM ORDERS?

All of our custom orders are made by hand in our international production facility with the highest level of care and attention to detail.

All order are treated on a first come first served basis. Generally it takes between 2-3 weeks due to high demand. We aim to keep our standards high and because of this we don’t rush the creation process. We will keep you up to date with the progression of your custom sign.

We would like to make you aware that due to COVID-19 many of our shipping partners are subject to delays, which are out of our hands. We will always do our best to ensure fastest possible production and delivery.

Shipping times refer to time in transit after the piece completes production and leaves our factory – Once your piece ships, you will receive a tracking number. Shipping is on average 2-7 days after production depending on country and service level chosen at checkout.

HOW DO YOU POWER THE NEON SIGNS?

All of our signs connect directly into a standard power socket and it comes with a 12V transformer. You can choose the relevant plug for your country.

HOW LONG DO THEY LAST?

The lifetime of LED light lasts minimum of 30,000 hours. That is equivalent to 10 years if you turn on neon sign for 10 hours per day. This is about 3 times longer lifespan than traditional gas neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items and we can supply replacements if necessary if outside of the warranty period.

DOES THE SIGN REQUIRE MAINTENANCE?

Not at all. LED is environmentally friendly and maintenance free.

STILL HAVE QUESTIONS?